Refund policy
Every Codex is calculated and written from your own birth details, and we start work as soon as you order. This page explains what happens if something isn't right, or if you change your mind.
Change of mind
Because each Codex is made for one person only, we don't offer refunds if you simply change your mind after ordering.
If something is wrong, we fix it
- A number or planet position is wrong: tell us and we'll correct it and send you a new Codex, free.
- You made a mistake in your birth details: email us within 7 days of ordering with your order number and the right details, and we'll recalculate your Codex once, free.
- Your Codex hasn't arrived after five days: check your spam folder, then email us. We'll resend it straight away.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If your Codex has a major problem, for example it's significantly different from how we described it or it never arrives, you can choose a refund.
Subscriptions
Subscriptions, such as quarterly Sky Ahead refreshes, renew automatically until you cancel. You can cancel anytime from your Whop account, or by emailing us. Cancelling stops the next payment, and you keep everything for the period you've already paid. We don't refund part of a period you've already started.
How to reach us
Email theinnercode@protonmail.com with your order number. We reply within two business days.